At Topcelpip.com ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information We Collect
We may collect the following information when you visit or purchase from our website:
Full name and email address
Billing and payment information (handled by secure third parties like Stripe or PayPal)
IP address, device/browser type, and usage statistics
Province/territory of residence for tax purposes
Pages visited, test downloads, and interaction logs
Contact form submissions
Language preference (English/French)
2. Use of Your Information
We use the information we collect to:
Deliver downloadable CELPIP test PDFs and track purchases
Process transactions securely and calculate applicable GST/HST/PST
Communicate with you about your account, purchases, or promotions in your preferred official language
Monitor usage trends to improve content
Provide customer support
Comply with Canadian tax reporting requirements (CRA)
3. Legal Basis for Processing (PIPEDA Compliance)
We process your personal information based on:
Consent: You provide explicit consent when creating an account or making purchases
Contract: Processing necessary to fulfill your purchase and deliver products
Legal Obligation: Compliance with Canadian tax laws and business registration requirements
4. Cookies and Tracking
We use cookies and analytics tools (such as Google Analytics) to improve our site experience. Under Canada's Electronic Commerce Protection Act (CASL), we:
Obtain consent for non-essential cookies
Provide clear opt-out mechanisms
Use cookies to remember user preferences, track PDF downloads, and understand visitor behavior
You can disable cookies in your browser settings at any time without affecting basic site functionality.
5. Sharing of Information
We do not sell your personal information. We may share limited data with:
Payment processors (e.g., Stripe, PayPal) - Canadian-compliant processors when possible
Email platforms (for order confirmation or newsletters)
Analytics tools (Google Analytics with IP anonymization, Meta Pixel)
Government agencies when required by Canadian law (CRA for tax purposes)
All vendors comply with Canadian data privacy laws and cross-border data transfer requirements.
6. Data Storage and Security
Location: Your data is primarily stored on Canadian servers where possible
Cross-border transfers: Some service providers may store data in the US under adequate privacy frameworks
Security measures: We use industry-standard encryption, secure payment processing, and regular security audits
Retention: We retain your data for 7 years after last purchase to comply with CRA requirements
7. Your Rights Under Canadian Privacy Law
You have the right to:
Access: Request a copy of your personal information we hold
Correction: Request correction of inaccurate information
Withdrawal of consent: Opt-out of marketing communications (may affect service delivery)
Complaint: File a complaint with the Privacy Commissioner of Canada
Data portability: Request your data in a common format
Deletion: Request deletion after legal retention periods expire
8. Marketing Communications and CASL Compliance
Under Canada's Anti-Spam Legislation (CASL):
We only send commercial emails with your explicit consent
